RETURNS and REFUNDS POLICY

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Please simply send the product back to us, no questions asked

if the item is in its original condition. 

OUR RETURNS POLICY IS REALLY SIMPLE.

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We have all been there, we have ordered something online and realised

it is no longer needed. Our policy lasts 28 days from the date of shipmentfor you to change

your mind and return the order back to our HQ. Returns after this date will not be eligible for a refund or exchange. When you receive your item, you must check it as soon as possible following receipt and always before use. 

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DAMAGED PRODUCTS

We do apologise if you have received a damaged product. This is not common and we hope to solve your matter quickly and efficiently. If your product is defective then please notify hello@ruffbutterfly.com as soon as possible notifying them that you will be returning your product for an exchange and to receive the returns form to complete the return and then refer to the “To Return Your Item” at the bottom of this page.

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MISSING REFUND

If it has exceeded 10 business days and your refund has not appeared back to your original payment method then please contact hello@ruffbutterfly.com to have this investigated.

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ITEM DELAYED

We apologise if you have not received your item, we hope to get this cleared up as soon as possible. Please make contact with our customer service team at hello@ruffbutterfly.com so they can investigate the whereabouts of your parcel. To be eligible for a refund you must allow up to 10 working days within the UK.

 

TO RETURN YOUR ITEM

To organise a return to Ruff Butterfly then:

• Email us: hello@ruffbutterfly.com to receive a returns form.

• Complete the form and insert it into the package with your unused/ undamaged product.

• Retain the proof of postage from when you have shipped the product back to us.

• Ship the product to Ruff Butterfly, 4 The Causeway, Port Sunlight, Wirral, CH62 5DY, UK. Please note we do not cover the cost of postage.